Click 360 Self drive

About Us – TLC Online

TLC Online is the company behind the click-360 brand.   Our mission is to improve the capability of leaders and managers right across the globe and we’re not going to rest until we see every employee, (wherever they work and at whatever level), get the bosses they deserve.

The company was founded in Year 2000 by Colin Newbold.

At TLC Online we are very values-driven. Yeah, we know…all companies say that!  But unusually, our values were formed following extensive research with clients over a period from 2012-2015.  Each were asked what they found most impressive about the company.  Here’s the result:

TLC Online:

  • Are constantly improving their platform in line with customer feedback
  • Are passionate about growing their customers’ leadership and management capability
  • Do what they say they’ll do when they say they’ll do it
  • Care about the cultural returns as well as commercial returns on their customers’ investments
  • Are not afraid to challenge while staying in relationship
  • Make clients’ jobs easier...with ever-increasing workloads and time pressures, clients love that!

You can check out our client case studies and testimonials on the clients page for more reassurance.

TLC Storyboard - our mission, vision and values

TLC Storyboard, built with staff. Outlines our Vision, Mission and Values.

 About Colin Newbold

Colin Newbold (Founder and CEO) with Frank Bruno

An organisational and personal development specialist, Colin has extensive (operationally-responsible) experience in sales and marketing as well as coaching and leadership responsibilities. However, in the early noughties he realised that his professional passion lay in harnessing the power of 360-degree feedback to improve the capability of leaders and managers.  It was vital for him to specialise in this niche and become ‘the king of this particular hill’.  Colin’s primary focus is on product design and business development for TLC Online. Here he is with boxing legend Frank Bruno, ensuring a knock-out service for clients and partners alike.

When he’s not sparring with boxers, Colin’s personal passion is in classic cars and he is a keen amateur historic motor racer and regular endurance rally competitor.

The technical interpretation of Colin’s vision (it wasn’t just Colin, it was the TLC team of consultants, facilitators and coaches who designed click-360) was provided by Jim Massey, CTO.

About James Massey

Jim Massey - CTO

After joining the team in 2002 as a digital developer, Jim is now our Chief Technical Officer and presides over a team of 5. His role includes managing the design and development team as well as development implementation including UI and database design.  Unlike the stereotype computer techie, Jim is very good with clients and handles a lot of our client liaison.

His roots are in graphic design and he’s worked in the digital arena since the 1990’s.  His passion is for problem solving. While he loves exploring the latest trends in new technologies, he is grounded in reality. Unless the technical innovation actually serves customers better, he’s not interested.

Away from work, Jim is an accomplished bass guitarist in his own band and is available for weddings, bar mitzvahs and any festival with food and drink!

As well as Jim’s team of techies, TLC Online is ably supported by a raft of independent facilitators and coaches, all of whom embody our Vision, Mission and Values: 

About Jane Eames (UK)

Jane Eames - 360 Feedback Coach/Facilitator

Jane is an outstanding corporate and executive coach with broad experience as a facilitator in change programmes and building Trust in organisations. Her specialism is facilitating leadership development, culture change and change management programmes. Jane continues to deliver first-class 360-degree feedback coaching sessions to our clients, utilising our innovative digital report to help participants identify their key strengths.

Like Belinda, Jane has an impressive collection of qualifications including a Diploma in Corporate & Executive Coaching (with Distinction) from The Coaching Academy, as well as a Level 7 Certificate in Executive Coaching and Leadership Mentoring – ILM. She also has a Diploma in NLP from NLP Excellence. With a background in television and media, Jane is well-equipped to deliver excellent support to our click-360 clients. 

About Kevin Saunders (UK)

Kevin Saunders - 360 Feedback Coach/Facilitator

Kevin draws from years of experience working as an operationally responsible manager in the food, leisure and catering industries. He then trained as a coach, facilitator and Transactional Analysis (TA) expert. Kevin has spent a great deal of time delivering 360 degree feedback facilitation as well as co-creating development plans – in fact he has over 1500 hours 1:1 Executive Coaching experience, therefore he is ideally placed to help you and your colleagues makes sense of their click-360 feedback reports and develop action plans to work on their development priorities.

Kevin’s specialist areas include: change management, conflict resolution, enabling clients at all levels to raise awareness and understanding of the issues, situations or relationships they find challenging and consider solutions to find resolution. He is a qualified Psychotherapist (Transactional Analysis –TA) as well as an MBTI Practitioner (Step 1). 

About Philip J Crocker, PCC ICF FRSA (UK)

Our UK Coach/Facilitator, Philip J Crocker

UK-based Philip is a warm and engaging coach who has a very natural conversational style that enables the client to enter into a powerful dialogue in which all sorts of change can happen. Philip uses his business experience and coaching skills to provide an all-round supportive relationship and service to his clients. He is highly skilled in helping MDs/senior leaders, their teams and managers to develop their personal/business strategy.  He helps clarify their vision and enables clients to develop  plans to communicate and influence more effectively, both internally (especially upwards) and externally.  This ultimately leads to clients developing a deeper quality of connection and influence throughout the organisation and within their own areas of responsibility.

Philip is a Professional Accredited Coach and Coach Supervisor under the International Coaching Federation (ICF).  He works across multiple cultures and industry sectors. He started his career with HSBC in London, Paris (developing a fluency in French) and in Singapore. He then followed a career in Commercial Property Services, integrating technology and people to enhance performance and provide practical solutions. He has experience of working in most sectors, enjoys variety and collaboration and seeing clients thrive. He is an accredited practitioner of click-360, Hogan, IWAM Management Motivation, as well as the Myers Briggs Type Indicator (MBTI) and brings in other tools where appropriate.

About Denise T. Rouse (USA)

Denise T, Rouse - USA 360 Feedback Coach/Facilitator

Denise is our first fully accredited US coach, working out of Washington DC.  She has worked for over 15 years as a coach, consultant, change agent, facilitator and trainer and instructional designer. Her expertise in coaching has supported the growth and development of leaders at all levels of organization. Her work has been instrumental in developing higher performing executives. Her clients have increased effectiveness and communication, higher performing teams, improved collaboration and enhanced overall productivity. Her corporate affiliations and partnerships have taken her around the globe as she supported private and public-sector organizations in the information technology, finance and international development industries.

Denise has extensive experience coaching leaders across all levels of organization systems. In 2012, she incorporated 360 degree-assessments with her coaching engagements as a tool heightened emotional intelligence for leaders as they develop into their best selves. She provides individual and group coaching and will facilitate coaching conversations that may be considered difficult, for the benefit and growth of the client, the group and the organization. These sessions, whether group or individual, are reinforced by developing skills in emotional intelligence, active listening, communication skills and others. Denise’s clients find this integrated approach supports them in achieving their goals both personally and professionally.

In addition to the 360 degree-assessment, Denise is skilled in using a variety of assessment tools for clients, including MBTI, FIRO-B and StrengthsFinder. She also conducts interviews to gather information which supports the client is how others are experience interacting with them. She is an ICF certified coach and is certified in PROSCI’s change management methodology.

About Laurent Castelot (France)

Laurent is our French Coach

Laurent is the French coach of the TLC Online team.  He works with organisations in the commercial, public and non-profits sectors to enhance change processes, creativity and the flow of communication. 

An accredited EMCC senior practitioner, he is also coach supervisor (ESQA program accreditation).  He is qualified in one-to-one and team coaching, facilitating and designing innovative solutions to reduce complexity.  Laurent is an accredited click-360 coach and has collected strong anecdotal evidence that his clients significantly benefit from his shorter and solution-oriented approach in a timely and cost-effective manner. 

Laurent is French-born and has worked as a consultant for more than 20 years, mainly in France, Belgium and Switzerland.  He is a French native speaker and fluent in English.



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